Shipping policy

COVID-19

Due to the current situation around the world, we are still shipping out. In the meantime, orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose not to pick up your order.

POSTAGE INFORMATION

Orders are sent via Australia Post and UBI.

Please allow 0-3 days processing time before your parcel is sent. In most cases, it will be within the first 24 hours as we aim to get every order off ASAP.

PLEASE NOTE: Postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations, and other uncontrollable factors.

These timeframes are out of our control, but we will try our best to ensure you receive your parcel ASAP.

INCORRECT INFORMATION

Once your order has been placed, no changes can be made. Please double-check that your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to the sender due to insufficient or incorrect information, postage costs cannot be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered, including the shipping address, is correct.

If you find that you have entered incorrect shipping information, please email us ASAP at beautyglamour.contact@gmail.com, and we will attempt to correct the mistake.

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post or UBI.

Please check your junk mail as some customers find this email is redirected to this folder.

• Australian Orders can be tracked via Australia Post Tracking
• Worldwide Orders can be tracked via 17Track